F.A.Q

Please avoid getting your eyelash extensions wet for the first 24-48 hours after application. This crucial period allows the adhesive to fully cure and form a strong bond. Exposure to water or steam during this time can weaken the bond and cause premature shedding.
Beyond water, you should also avoid:

  • Excessive heat and steam: This includes saunas, steam rooms, and very hot showers.
  • Sweating: Avoid intense workouts or activities that cause heavy sweating.
  • Touching or rubbing your eyes: This can transfer oils and disrupt the adhesive bond.
  • Sleeping on your face: This can cause your extensions to bend or fall out.
Gently cleanse around your eyes using a mild, oil-free cleanser. Avoid getting cleanser directly on your extensions. You can use a damp cotton swab or a specialized lash cleansing brush to carefully clean along your lash line. Rinse with cool water, avoiding direct spray on your lashes. Pat your face dry, and then gently blot your lashes dry with a lint-free towel or allow them to air dry.
Yes, but be mindful of the products you use. Avoid oil-based mascaras, eyeliners, and makeup removers, as these can break down the adhesive. Opt for water-based or extension-safe formulas. When applying eyeliner, avoid getting it directly on the base of your lashes.
Use an oil-free makeup remover specifically designed for eyelash extensions or a gentle, water-based remover. Apply the remover to a lint-free cotton pad or a cleansing brush and gently swipe downwards, avoiding excessive rubbing. Never pull or tug at your extensions.
It's generally not recommended to use mascara on your eyelash extensions, especially oil-based formulas. Mascara can clump your extensions together, make them difficult to clean, and potentially shorten their lifespan. If you feel you need mascara, use a water-based formula specifically designed for extensions sparingly on the tips only.
Gently brush your extensions daily using a clean, dry spoolie brush. This helps to keep them neat, prevent tangling, and remove any dust or debris. Brush from the mid-shaft to the tips of your lashes.
Please avoid:

  • Rubbing or pulling at your extensions.
  • Picking at your extensions.
  • Using mechanical lash curlers.
  • Sleeping directly on your face.
  • Excessive exposure to heat and steam.
  • Using oil-based products around your eyes.
  • Applying regular mascara (especially oil-based).

Eyelash extensions typically last for the natural growth cycle of your own eyelashes, which is usually around 6-8 weeks. However, with proper aftercare and regular fills (usually every 2-3 weeks), you can maintain a full and beautiful look indefinitely.
Most clients benefit from fill appointments every 2-3 weeks to replace any lashes that have naturally shed. Waiting longer may result in significant loss of extensions and a higher cost for the fill.
If you experience any redness, swelling, itching, or discomfort, please contact us immediately. Do not try to remove the extensions yourself, as this can damage your natural lashes.
While occasional exposure to water is generally fine after the initial 48-hour curing period, frequent or prolonged exposure to chlorinated water, saltwater, and steam from hot tubs can weaken the adhesive bond and shorten the lifespan of your extensions. It's best to limit exposure and gently rinse your lashes with fresh water afterward.
Some mild sensitivity or slight redness immediately after the application is normal and usually subsides within a few hours. This can be due to the eye pads or the adhesive fumes. However, if you experience significant pain, swelling, or persistent redness, please contact us immediately.
Be cautious with liquid eyeliners, especially those with a felt tip or brush applicator, as they can sometimes snag on the extensions. Opt for a gel or powder eyeliner applied gently along your upper lash line, avoiding the base of the extensions. When removing, use an oil-free remover and a fine-tipped cotton swab to carefully trace the lash line.
Inform your esthetician that you have eyelash extensions. They should avoid using oil-based products around your eyes and be gentle during any facial massage in that area. You may want to gently cover your eyes with a tissue during steaming.
The heat from tanning beds can potentially weaken the adhesive bond over time. It's best to wear protective eyewear and try to avoid direct, prolonged heat exposure to your lashes.
This can happen as your natural lashes grow out. The extension, attached to your natural lash, will move with its growth, sometimes causing it to twist. Regular brushing can help minimize this. During your fill appointment, your technician will remove any outgrown or twisted extensions and apply new ones.
Please do not try to pull it out yourself. This could damage your natural lash. Contact us as soon as possible, and we can safely remove or adjust the extension for you.
Signs of an allergic reaction can include significant redness, swelling, itching, burning, or excessive tearing. If you experience any of these symptoms, please contact us immediately. We will need to safely remove the extensions. Do not try to remove them yourself.
Steps for Using Lash Shampoo:

  1. Wash Your Hands: Always start with clean hands to prevent the transfer of bacteria to your eyes.
  2. Wet Your Lashes (Optional): Some people prefer to lightly dampen their lashes with water before applying the shampoo. This can help to loosen any debris. You can splash a little water on your closed eyelids or use a damp lint-free cloth.
  3. Apply the Lash Shampoo:
    • Dispense a small amount (usually 1-2 pumps or a pea-sized amount) of the lash shampoo onto the back of your clean hand or directly onto the damp cleansing brush.   

  4. Cleanse Your Lashes and Lash Line:
    • Gently close your eyes.
    • Using the cleansing brush, carefully work the shampoo into your lash line and through your extensions. Use gentle, downward strokes, and small circular motions along the lash line where makeup, oil, and debris tend to accumulate.   

    • Be sure to get in between the lashes and right at the base where the extensions are attached. This is crucial for removing buildup.
    • Cleanse for about 15-30 seconds per eye.
  5. Rinse Thoroughly:
    • Rinse your lashes and eyelids thoroughly with lukewarm water. You can do this by:
      • Gently splashing water over your closed eyes.
      • Using a rinse bottle to carefully direct water along your lash line, ensuring all traces of the shampoo are removed. Tilt your head to the side to allow the water to run off.
    • It's important to rinse completely, as any leftover shampoo residue can cause irritation or affect the adhesive bond.   

  6. Gently Dry Your Lashes:
    • Pat your lashes dry with a clean, lint-free cloth or tissue. Avoid rubbing or pulling.
    • You can also use a cool setting on a hairdryer held at a distance to gently blow-dry your lashes.   

  7. Brush Your Lashes:
    • Once your lashes are dry, use a clean spoolie brush to gently brush them. This will help to separate the extensions and fluff them back into their proper shape. Brush from the base of your natural lashes upwards through the tips of the extensions.
The life cycle of a natural eyelash has three main phases:

  • Anagen (Growth Phase): This is when the lash is actively growing, and it typically lasts for 30-45 days. About 40% of your upper lashes are in this phase at any given time. Eyelash extensions applied to lashes in this phase tend to have the best retention as they will grow out with the natural lash.
  • Catagen (Transition Phase): In this phase, the lash reaches its full length, and the hair follicle starts to shrink. The lash stops growing and detaches from the blood supply. This phase lasts for about 2-3 weeks.
  • Telogen (Resting/Shedding Phase): This is the final phase, lasting around 3-4 months. During this time, the lash is fully grown but is resting in the follicle. A new lash begins to grow beneath it, eventually pushing the old lash out. It's normal for a few lashes to shed naturally during this phase.
How this relates to eyelash extensions:
Eyelash extensions are glued to your individual natural eyelashes. Because your natural lashes are always in different stages of this cycle, it's normal for some extensions to fall out along with your natural lashes as they reach the end of their Telogen phase and shed.
The typical lifespan of eyelash extensions is about 6 to 8 weeks, which roughly aligns with the entire natural lash cycle. However, to maintain a full look, fills are recommended every 2-3 weeks to replace the extensions that have shed with your natural lashes that have completed their cycle.
Understanding the natural lash cycle helps to manage expectations about eyelash extension retention and the need for regular maintenance.